Telephony WebSocial Media
With Sofia Intelligent Virtual Assistant technology, you can automate your contact center. Incoming calls or outgoing calls can be automated as an extension to your existing call center solution.
We provide seamless Conversational AI integrations across Telephony, Social Media and Web based communication channels.
Configure your own dashboard to see the insights derived from client interactions based statistics. Sofia Platform uses a convenient tagging mechanism to extract statistics from user journeys.
Simply pick the tags and select the graph type to visualize insights such as
Conversational AIs can work in any industry where close customer engagement and a rich customer experience are key to customer retention; they can also provide lead capture for potential new clients.