Powering Intelligent Customer Interactions

Our Technology

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Our Channels

We provide seamless Conversational AI integrations across Telephony, Social Media and Web based communication channels.

Telephony WebSocial Media

With Sofia Intelligent Virtual Assistant technology, you can automate your contact center. Incoming calls or outgoing calls can be automated as an extension to your existing call center solution.

Web Social MediaTelephonic

You can have Sofia integrated to your website with just a few lines of Javascript. Sofia can interact with visitors through voice and text.

Social Media TelephonicWeb

Our platform supports Twilio and Gupshup based integrations to different social media channels including WhatsApp, Facebook Messenger, Line, etc.

Analytics

Changing the way you think about data

Configure your own dashboard to see the insights derived from client interactions based statistics. Sofia Platform uses a convenient tagging mechanism to extract statistics from user journeys.

Simply pick the tags and select the graph type to visualize insights such as

product trends
customer intentions
customer demand and more

Solutions

That your business needs

Conversational AIs can work in any industry where close customer engagement and a rich customer experience are key to customer retention; they can also provide lead capture for potential new clients.

Blog

Recent Articles

COGNIUS.AI announces partership with pasia
Singapore, 29th July 2020
COGNIUS.AI announces partership with pasia
Singapore, 29th July 2020
COGNIUS.AI announces partership with pasia
Singapore, 29th July 2020