With Sofia Platform, Telecom companies can automate their customer-related processes, analyse customer engagements, reduce customer churn, increase customer retention and initiate upsell/cross-sell actions.
Sofia helps insurance companies to digitize both their inbound and outbound call centres. Our conversational AI technology helps to improve the contact centre experience by automating customer service requests, new customer sign-ups and pinpoint root causes behind customer issues.
Engage Sofia to resolve issues with large customer service volumes and deepen customer engagement over multiple channels of communication such as Voice, WhatsApp, Messaging, Smart IVR and Web-based Text.
By handling routine calls, Sofia allows human contact centre agents to focus on more complex customer issues by addressing customer pain points and creating more growth opportunities from existing and new customers.
Sofia can be deployed 24 × 7 for enhanced student satisfaction and higher productivity along the student journey.
Engage prospective students and drive qualified lead generation for enrolment with Sofia’s AI Admissions Assistant. By providing all relevant program-related information in a simplified manner, Sofia AI Admissions Assistant encourages potential student candidates to engage in a conversation with a logical conclusion.
The qualified leads captured in this process can be fed into a back-end CRM system or delivered in whatever format that the customer wishes – reducing the routine and repetitive workload of the Admissions Office.