Digital transformation Across Every Industry With Conversational AI

humans perform repetitive and manual tasks, Sofia Platform and Sofia IVA's can help you make the transition to Conversational AI

Explore The Industry and UseCases

Our Conversational AI solution for Contact Centres helps you to optimize the productivity of your agents by adoption of voice enabled IVA’s.

Sofia IVA can assist your contact centre agents and engage in conversations with your customers, for better customer experiences, customer retention and business value.

Sofia IVA can also help you to on-board and train your new employees, enabling their quicker induction and value add to your business.

Sofia’s speech analytics, and NLP/NLU technologies support the specific needs of your business, handle multiple customer intents, and can interface with the IVR/CTI system used at your contact centre.

use cases

  • Conversational AI Agent
  • Multi-lingual support
  • Analytics
  • IVR & CTI integration
  • Product Troubleshooting/FAQs
  • Customer Portal Access/Troubleshooting
  • Schedule/Cancel An Appointment

Healthcare is emerging as a key industry of focus for governments to invest in to enhance the public health infrastructure, especially in the aftermath of the COVID-19 pandemic. Both public and private investments are expected to increase significantly over the next few years. is positioned well to help healthcare institutions deal with increased demand for their services in multiple areas of relevance

use cases

  • Accurate and real-time visibility in inventory levels to meet patient demand
  • Virtual Nurse for triage
  • Appointment scheduling and reminders
  • Hospital registration virtual kiosk
  • Patient routine medical enquiries
  • Customer Portal Access/Troubleshooting
  • 24/7 on-demand access to information and services, FAQ’s, via omni-channels

Sofia-X is NLP powered lead capture IVA that can engage website visitors with conversation, identify the context and respond via voice and text​

Sofia engages the website visitor, asks questions regarding their needs, introduces them to the most relevant product offering, captures their contact information and passes the lead to the Direct Sales Team with the transcript of the conversation.​

use cases

  • Product Information
  • Lead Generation​
  • Appointment scheduling and reminders
  • Telemarketing Agent
  • Conversational Banking​
  • Helpdesk
  • Appointment scheduling/cancellation​

Insurance industry has significant growth potential in Asian countries due to enhanced access and better public understanding of the need for insurance. Business insurance is also on the rise in the face of uncertainties plaguing the world. Insurance becomes a critical component of financial planning for the health of both individuals and businesses. is well positioned to assist insurance companies render better customer service via specific solutions which leverage conversational AI technologies.

use cases

  • Claims Assessment
  • Policy Enrollment
  • Benefits Management
  • Policy Enquiry Agent
  • Billing and payments

Sofia Conversational Agent engages visitors in a natural conversation for hotel reservations and travel bookings via omni-channel.​

Sofia engages the traveler in a natural conversation for holiday resort stay, provides access to room types, attractions, ground transport.

Sofia is integrated with back-end systems to inquire on room availability, status and communicates with hotel front office and visitor users using omni-channel by email, wasapp or text.​

use cases

  • Reservation Agent​
  • Contactless check-in
  • Booking cancelation/refund​
  • Live Status of Flights/Trains/Buses
  • Analytics to measure customer experience – surveys, based on sentiment, NPS​

Students and higher education institutes want a convenient, personalized and seamless digital experience and immediate access to information. ​

COGNIUS.AI Solutions Digitally Transform Higher Education Through Conversational Interfaces and Artificial Intelligence​

use cases

  • Digital AI​
  • Student Admissions AI
  • Learning & Development​